Charming and simple place with exceptionally nice staff and favourable location basically in the middle of everything. Nice building and rooms with an exterior balcony. Location just next door to the center of Puebla, Mexico, and the town square and the cathedral.

I had a spotless room with a tiled bathroom...

Hotel San Pedro Puebla is a charming property located in Puebla Centro district. the hotel is adjacent to the main square and restaurants. - the Wheelchair Accessible rooms have a Mexican contemporary style. - the bed in the rooms is comfy and they care about everyone's needs.

The location - one and a half short blocks from the main plaza (Zocalo)

Almost everything.The reception service was unfriendly, almost rude. Then they wanted to put us in a very ugly room that had a door-window facing the pool. After we complained they put us in another room that was better, but the shower was very small and the floor was very dirty (and when I say dirty, I mean that when we walked without our socks on our feet would get black with dirt). In fact, in the 3 nights we stayed, the floor remained dirty. Then, the receptionist told us that they had supposedly undercharged us because they had not taken into account the tax, which was 17%. The price tag became much higher (about 100 USD a night) which is grossly overpriced for that hotel -we have stayed in much better hotels in Mexico for half of that

Nice building inside, good potential. Great location

The first room I was given was very old but I could get un upgrade to a much better one. The safe in the first wasn't fixed ! They could offer a slightly better breakfast.

Great location not too far from La Casa Del Mendrugo 📍. the staff here were all nice and on the ball. Had a lovely time, thanks for the hospitality! 👍

Location near the zocalo

the online booking was not honored by the hotel. No breakfast included as clearly stated in the on line site and the rate for 3 nights was more than the on line offer. The elevator was not working. No restaurant operating. dining room set up but no activity.

Downtown Puebla is real nice so since this hotel is there, that's such a good thing.

Maybe the bathroom a little

The place's location was ideal, situated near the town square and restaurant, right in the heart of downtown.

The location and the potential of the space...but more importantly, checking out!

We would not recommend this hotel to other travelers. Having never written a bad review for a hotel, ever, we wanted to point out the following, especially in light of the hotel being listed as '5 stars'. All our issues below were taken up with management, but they did not seem to care or redress any of the issues. It just seemed that they could not get a single thing right, to briefly cite: -The staff was borderline rude, very smug and not customer service oriented. Firstly, the breakfast routine was not explained and we were in fact blamed for not asking specifically where and what the breakfast entailed. Booked.net listed it as 'Breakfast included' when in fact only 'Continental' breakfast is included in the rate of the room. As this was not made clear to us, we headed down to what seemed like the breakfast buffet area on our first morning. Following our meal, we were promptly chased by the waitstaff demanding us to pay for our meals. A lengthy dialogue ensued with the reception staff followed by a later dialogue with the manager. In the end what resulted was further blame for us not asking the right questions and a reluctant voucher handed over to us for 2 'American breakfasts' the following morning (much like the tone of the conversation, this meager meal was delivered begrudgingly, cold, with much delay, and even less enthusiasm). -Our room had a lingering scent of sewage which was not able to be washed away with the opening of windows, which were in fact closed each day by our maid, unfortunately. -The bedding and linens were old and musty and the pillows seemed more like under-stuffed sacks of cotton balls. -Internet cabling was only available by asking at the reception desk and nothing was made clear in the literature in the room; in fact there was no hotel guide other than a room service menu and a promotion of their upstairs sky-bar. (The room service which stated it was available all day in fact was not...).

The room at San Pedro was clean and well-maintained, providing a comfortable stay. The location of the hotel was convenient, with many attractions and amenities nearby. I would recommend this hotel for a pleasant stay.

The location is absolutely perfect, right in the center of everything. It was so convenient to be able to walk to all the main attractions in the city. The service here was top-notch, with friendly staff who were always willing to help. The room was spacious and clean, and the bed was incredibly comfortable. It felt like luxury at an affordable price.

For anyone visiting with family, I would highly recommend this hotel.

The hotel had a good room size and a nice pool area. The building was beautiful and the location was excellent.

Felt so relaxed, nothing too much trouble.

Excellent location. Friendly staff. Beautiful interior patio. Comfortable atmosphere. Nice breakfast. Clean room. Polite service personnel. Own taxi service available.

For us it was ideal.

Convenient location near attractions and restaurants. Free parking and breakfast included. Affordable rates. English-speaking staff. Balcony with view of church towers. Enjoyed morning swim in pool.